Far North X Tours is committed to protecting your privacy and personal information in accordance with the Privacy Act 2020 (New Zealand).
This policy explains how we collect, use, store, and protect your information when you visit our website or book our tours.
Information We Collect
Personal Information:
- Name, email address, phone number
- Home address and emergency contact details
- Payment and billing information
- Dietary requirements and accessibility needs
- Age and nationality (for insurance and safety purposes)
- Medical conditions relevant to tour activities
Website Information:
- IP address and location data
- Browser type and device information
- Pages visited and time spent on site
- Cookies for website functionality and analytics
How We Use Your Information
We use your personal information to:
- Process tour bookings and payments
- Communicate about your booking and tour details
- Ensure your safety during tours and activities
- Meet insurance and emergency response requirements
- Improve our services and website experience
- Send marketing communications (with your consent)
- Comply with legal and regulatory obligations
Information Sharing
We may share your information with:
- Tour guides and activity providers – for safety and logistics
- Emergency services – if required for your safety
- Payment processors – to complete transactions securely
- Insurance providers – for coverage verification
- Legal authorities – when required by law
We will never sell your personal information to third parties.
Data Security
Your information is protected through:
- Secure SSL encryption for all data transmission
- Secure servers located in New Zealand
- Limited access to authorized staff only
- Regular security updates and monitoring
- Safe disposal of information when no longer needed
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Privacy Commissioner
Cookies and Analytics
We use cookies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Provide personalized content and recommendations
- Enable social media sharing features
You can disable cookies in your browser settings, though this may affect website functionality.
International Visitors
For visitors from Australia and other countries, please note:
- Your information may be processed in New Zealand
- We comply with applicable international data protection laws
- Cross-border data sharing follows strict security protocols
Contact Us
For privacy-related questions or requests:
- Email: wikatana@farnorthxtours.co.nz
- Phone: 02108171993
- Address: 341 Oturu Road, Kaitaia
Last Updated: 01/10/2025